Refunds and cancellation

Last updated 22 October 2026

You can cancel a paid plan at any time. Payments are not refunded, except in the cases below.

Cancelling your plan

Open Your account, choose Manage billing and cancel your plan. You keep everything your plan includes until the end of the period you have paid for. Your account then moves to the Free plan, and you are not charged again. Cancelling does not delete your account.

Refunds

Payments are not refunded, and we do not refund the rest of a month or year when you cancel.

UK law gives you 14 days to cancel a purchase made online. Your plan starts as soon as you pay, so at checkout you ask for it to start straight away and agree that you lose that right once it has started.

We send a reminder by email before a yearly plan renews, so you can cancel before it does.

When we do refund

If we charged you by mistake, charged you twice, or The Prism was not provided as described, email mo@theprismai.com and we will put it right, with a refund where one is due. Refunds go back to the card or payment method you paid with, usually within 5 to 10 working days.

Nothing here affects your legal rights as a consumer.

Contact

Questions about a payment: mo@theprismai.com.